How to Request a Security Freeze

A security freeze is designed to prevent credit, loans and services from being approved in your name without your consent, but may also delay or interfere with or prohibit the timely approval of any subsequent requests or application you make regarding new credit, loans or services.

If you choose to place, permanently remove or temporarily lift a security freeze online, please click the button below.

If you prefer, you can place, permanently remove or temporarily lift a security freeze via mail or fax by filling out and printing the appropriate form below.

Our Consumer Support Team is also available via phone, during the listed hours of operation, to assist with any questions and to process your request.

Hours of Operation

Monday – Friday 9am – 5pm EST

Mailing Address

Clarity Services, Inc., a part of Experian
Consumer Support Division
PO Box 16
Allen, TX 75013

Phone Number

(866) 390-3118